Challenge
A leading financial institution in wealth management faced challenges in their traditional and alternative fund selection and diligence processes. They needed a more efficient and transparent solution to enhance due diligence outcomes and streamline communication with fund managers.
Solution
Molaprise implemented Fund Management Software tailored to the client’s specific needs. This solution integrated seamlessly with existing systems and addressed key business needs.
Key Interventions
- Custom Configuration: A bespoke Fund Management Software was developed to streamline fund selection and diligence processes with customization to handle extended various business processes.
- Data Integrity: The solution ensured the highest level of data integrity and security for fund attributes, enhancing performance reporting.
- Workflow Automation: Features included document management, version control, with workflow automation platform that can help streamline document handling and approval processes.
Outcomes
- Streamlined Fund Selection: The new CMS streamlined the fund selection process, reducing the time required for due diligence and improving the clarity of outcomes.
- Enhanced Data Integrity: By ensuring the security and accuracy of fund attributes, our client experienced improved performance reporting.
- Cost Reduction: The efficiency gains achieved through the new CMS led to a reduction in operational costs related to fund selection and diligence.
- Improved Compliance: The CMS helped the client meet regulatory compliance requirements more effectively, reducing the risk of non-compliance.
- Client Satisfaction: The client’s wealth management team reported a significantly improved experience when interacting with fund managers. This led to increased client satisfaction and trust.
Consultancy Services Provided
- Business Process Assessment: Conducted an in-depth analysis of the client’s existing fund selection and diligence processes to identify inefficiencies and areas for improvement.
- Custom Application Development: Designed, developed, and implemented a bespoke content management system tailored to the client’s needs. This CMS integrated seamlessly with existing up and downstream solutions.
- Data Integrity and Security: Ensured the highest level of data integrity and security for fund attributes to enhance performance reporting.
- Project and Change Management: Assisted the client in implementing new processes and managing the transition to the new CMS.
- Training and Support: Provided comprehensive training to the client’s team to ensure they could effectively use the new CMS. Additionally, we offered ongoing support.
Executive Team and Governance Structure
The project was governed by a structured hierarchy with clear lines of communication and accountability. Regular meetings were held to ensure the project’s progress and address any issues promptly.
Our company assembled a highly skilled and dedicated account team for this project. This team consisted of the following key members:
- Executive Team: Included Managing Directors, Directors, and Vice Presidents across GRC, Operations, Technology Consulting Practice and Account & Client Services
- Project Manager: Responsible for overseeing the project, ensuring timely delivery, and maintaining client communication.
- Business Analysts: Conducted in-depth assessments of the client’s existing processes and gathered business requirements.
- Developers: Created and implemented the custom CMS to meet the client’s specific needs.
- Data Analysts: Focused on ensuring data integrity, particularly regarding security and fund attributes.
The team was distributed across one location, with a project manager and a business analyst stationed on-site at the client’s headquarters, while the remainder of the team worked from our regional office in New York City. This setup allowed for effective communication and collaboration throughout the project.
Client Feedback and Testimony
Our client provided glowing feedback upon the successful completion of the project:
“The implementation of the content management system (Fund Management Software) has transformed our fund selection and diligence processes. We are now better equipped to serve our clients with greater efficiency, and the transparency of diligence outcomes has strengthened our relationships with fund managers. This partnership with Molaprise has been instrumental in our success, and we look forward to future collaborations.”
The project received a satisfaction rating of 9.8 out of 10 from the client, reflecting their high level of contentment with the services provided and the outcomes achieved.
Conclusion
Overall, the solution provided by Molaprise significantly improved the client’s operational efficiency and client satisfaction in the wealth management sector. This case study exemplifies the breadth, depth, and capability of Molaprise in delivering innovative solutions to the financial and banking sector. Our consultancy services, expert team, and commitment to delivering outstanding results have positively impacted our client’s wealth management processes, leading to improved efficiency and client satisfaction.
