Key Responsibilities:
- Lead the design and implementation of Dynamics 365 Field Service solutions, ensuring alignment with business goals and best practices.
- Develop solution blueprints, including workflows, integrations, and configurations, to support customer-specific Field Service processes.
- Ensure the architecture supports scalability, performance, and reliability.
- Conduct workshops to gather and analyze client requirements for Field Service operations, including scheduling, dispatching, mobility, and analytics.
- Act as a trusted advisor to clients, providing strategic guidance on optimizing their Field Service capabilities.
- Translate business needs into functional and technical requirements.
- Oversee solution configuration, customization, and deployment, working closely with development, functional, and technical teams.
- Ensure successful integration of D365 Field Service with other Dynamics 365 modules, third-party systems, and IoT platforms.
- Support end-to-end testing, user training, and go-live activities.
- Collaborate with project managers and stakeholders to define timelines, deliverables, and resource requirements, ensure alignment on objectives, and provide regular updates on progress, risks, and mitigations.
- Stay updated on the latest features and enhancements in Dynamics 365 Field Service and related technologies.
Qualifications:
- Proven experience in designing and delivering Dynamics 365 Field Service solutions.
- In-depth knowledge of Field Service capabilities, including resource scheduling, mobility, IoT integration, service agreements, and asset management.
- Experience with Power Platform tools, such as Power Apps, Power Automate, and Power BI, for extending Field Service functionality.
- Strong understanding of integrations, including APIs and middleware, for connecting Field Service with other systems.
- Excellent problem-solving, organizational, and communication skills.
- Familiarity with Agile, SCRUM, or Waterfall methodologies.
- Microsoft Dynamics 365 certifications in Field Service and related modules.
- Experience with IoT, Connected Field Service, or other advanced service technologies.
- Knowledge of Azure services and infrastructure.
- Proven track record in adaptability, teamwork, problem solving, results orientation